Shipping policy

Thank you for shopping with Solarae. Every piece is thoughtfully made in limited quantities, and we truly appreciate your patience as we prepare your order.

Order Processing

For preorder items, please allow approximately 4–6 weeks after the preorder window closes for production before your order is dispatched, unless otherwise stated on the product page.

If your order contains both in-stock and preorder items, your order may be shipped together once all items are ready unless otherwise stated.

Please ensure that all shipping information provided at checkout is accurate. Solarae is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.

Local Shipping (Singapore)

We offer the following delivery options:

Standard Local Delivery
Flat rate of SGD $5
Estimated delivery time: 2–4 working days after dispatch

Expedited Local Delivery
Flat rate of SGD $7.50
Estimated delivery time: 1–2 working days after dispatch

Self-Collection
Complimentary pickup at a selected location.
Collection details will be provided once your order is ready.

Delivery timelines are estimates and may vary due to courier delays, peak periods or other unforeseen circumstances.

International Shipping

We currently ship to selected international destinations, including:

Malaysia, Indonesia, the Philippines, Vietnam, South Korea, Japan, Australia, Canada, the United States and the United Kingdom.

International shipping rates are based on your delivery destination and will be displayed at checkout before payment. Where available, prices and shipping rates may be displayed in your local currency.

Estimated delivery times vary depending on the destination and courier. Delivery estimates begin after your order has been dispatched and do not include any preorder or production lead time.

All international orders will be provided with tracking where available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes and/or other fees imposed by the destination country.

These charges are not included in your order total at checkout and, if applicable, are the responsibility of the customer. Solarae is unable to determine these charges in advance as they vary depending on the destination country's customs regulations.

Customs clearance may also result in additional delivery delays that are outside of Solarae's control.

Lost or Delayed Parcels

Once an order has been handed over to the courier, delivery timelines are outside of our direct control. While Solarae is not responsible for delays or delivery issues caused by the courier or customs, we will do our best to assist you in contacting the courier and resolving any concerns.

If you believe your parcel may be lost, please contact us at hello@solaraeofficial.com within 7 days of the estimated delivery date.

Incorrect or Incomplete Shipping Information

Please check your delivery information carefully before placing your order.

Orders returned to us due to an incorrect or incomplete address may require an additional shipping fee to be sent again. Solarae is not responsible for parcels delivered incorrectly as a result of inaccurate information provided at checkout.