Shipping & Returns
What is your returns and exchange policy?
We only accept returns or exchanges for defective or incorrect items. Please contact us within 48 hours of receiving your order at hello@solaraeofficial.com with your order number, clear photos or videos of the issue, and a brief description.
Where do you deliver to?
We currently deliver within Singapore and to selected international destinations, including Malaysia, Indonesia, the Philippines, Vietnam, South Korea, Japan, Australia, Canada, the United States and the United Kingdom. We’re working on expanding to more countries in the future ♡
How long will my order take to arrive?
For preorder items, please refer to the estimated dispatch timeline stated on the product page. Once dispatched, local orders typically arrive within 1–4 working days depending on the delivery method selected. International delivery times vary by destination and courier.
Please note that delivery estimates begin after your order has been dispatched.
How much is international shipping?
International shipping rates vary by destination and will be shown at checkout before payment.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes or other fees depending on your country. These charges are not included at checkout and, if applicable, will be the responsibility of the customer.
Is my package tracked?
Yes, all orders are sent with tracked shipping. Your tracking number will be sent to your email once your order has been shipped.
What if my order contains a preorder item?
If your order contains both in-stock and preorder items, your order will be shipped together once all items are ready, unless otherwise stated.
Do you offer pickups?
Yes, we do offer pickups in Singapore only. As pickup locations may vary by day, do DM us if you’d like to arrange one. We’ll send you a code to offset the delivery fee before checkout.
Product Information
How do I choose the right size?
We recommend referring to the measurements provided on each product page for the best fit. If you are unsure, feel free to contact us and we’ll be happy to help :)
Will sold out items be restocked?
Some pieces may be restocked, while others may not return once sold out. For updates, keep an eye on our website or follow us on Instagram.
Washing instructions
To best care for your piece, we recommend a cold wash and avoiding tumble drying.